Refund policy

DELIVERY POLICY

(For Norman Soul – England & Wales Only)
Last updated: 12/2025

1. Where We Deliver

We currently deliver exclusively within England and Wales.
We do not ship to Scotland, Northern Ireland, Channel Islands, or internationally.

2. Dispatch & Fulfilment

All products are stored and dispatched from:
London City Bond – Thurrock.

Orders are processed Monday–Friday (excluding bank holidays). We aim to dispatch orders within 1–3 working days.

3. Delivery Services & Times

Delivery is handled by trusted alcohol-licensed couriers. Typical delivery time is 3–5 working days after dispatch.

Delays due to courier capacity, weather, or seasonal peaks may occur.

4. Age Verification

The courier may request photographic ID to confirm the recipient is 18+.
Orders will not be left with minors or unattended.

5. Delivery Issues

If your parcel appears damaged upon arrival, please:

RETURNS & REFUND POLICY

(For Norman Soul – Alcohol Sales)
Last updated: 12/2025

We want you to be fully satisfied with your purchase. This policy explains when returns or refunds may be issued.

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 14 days of delivery at contact@normansoul.com

Please include:

Once approved, we will offer a replacement or full refund, including reasonable return postage where applicable.

2. Change of Mind

Due to the nature of alcoholic products, we can only accept returns if:

Return shipping costs are the customer’s responsibility unless the item is faulty.

3. Refund Process

Approved refunds will be issued to the original payment method via Stripe.
Please allow 5–10 working days for processing.

4. Non-Returnable Items